Bennett Todd says: > "The vendor is responsible" doesn't found like reality. I'm afraid it is reality. They have a legal obligation to fix problems. That doesn't mean you wait around for them to do it, any more than you wait for a doctor that's left you to bleed to death, but it does mean that if you paid them for support and they didn't give it you go and sue them, just as you'd sue the doctor. It means you call the salesman in and rake them over the coals. It means that when you sign support contracts you make it perfectly clear that you intend to hold them to them. .pm